How the Pandemic Is Digitalising the World
editor
Jan Tomše
EXECUTIVE EDITOR
More rapidly than ever, the world is embracing Information and Communication Technology (ICT) – to everyone’s benefit. Slovenian society has become very digital in the past year, and there has been an enormous leap forward, says Adrian Ježina, the President of the Management Board of Telemach.
For Telemach, a Slovenian provider of advanced and high-quality fixed telecommunications services in the Adriatic region, 2020 will go down as a very successful year. The company has grown in all of its key segments: networks, human skills, and finances. With the constant growth in subscribers, Telemach’s market share in Slovenia is rising fast.
In 2020, when the coronavirus pandemic significantly transformed peoples’ lives and drove them online even more so than before, telecom perators played an extremely important role in helping people maintain mutual contacts. Users have relied even more on their services, and it has become impossible to imagine normal operation without internet and mobile communications. This applies both to individuals and large institutions.
Adrian Ježina
President of the Management Board of Telemach
“The epidemic has shown the importance of the ICT industry in the 21st century, and just how all the major industries heavily rely on it. As the world went online, we experienced increased use of all our services. During this time, fixed internet traffic rose by 30%, average internet traffic increased by as much as 200% between 8am and 6pm, mobile data usage increased by about 25%, and the number of voice calls increased by around 70% in the first weeks. Interconnection capacities were also severely affected,” Adrian Ježina explains.
While Telemach faced challenges at the start of the pandemic, they successfully overcame obstacles thanks to previous preparations and experiments in homeworking where feasible. “The pandemic was a true test for our networks and our organization. However, we made the right upgrades and organised remote work to ensure good communication between users. We are talking about changes in a very short amount of time. We increased all the necessary capacities to allow unhindered traffic so that our users would experience almost no difficulties. In just a few days, we managed to double our capacity in both mobile and fixed networks. Our performance parameters remain the same as before, but with significantly higher user consumption,” Ježina reveals.
Preparations yielded results
At Telemach, they were well prepared for the pandemic. Even before the complete lockdown, the company had tested how individual services would handle work from home. “Understandably, not everyone could perate in this way, especially our technical services, which work on the ground and are most exposed to health risks. Of course, we took special care for their protection,” says Adrian Ježina. When we talk about digitalisation, the question always arises how it affected companies, as well as a broader social aspects. Per Ježina, “Slovenian society has become very digital over the past year. There has been an enormous leap forward, companies have introduce quite a few new services that make some everyday operations easier in these unusual times, and people are also doing more things online. Many have let go of the distrust they once had towards internet services, learned more about numerous things, and broadened their horizons.” The pandemic is pushing the world hastily into information and communication technology, and this is beneficial for the telecommunication industry. However, it also calls into question further investments into landline networks, as the focus is shifting to frequencies and 5G. “No doubt the pandemic will lead to lasting changes in the way we do business, but at the same time, we hope that there will be a rapid economic recovery without a deeper financial crisis,” Ježina points out.
The future = growth
For 2021, Telemach expects growth in all areas, including financials and subscriber numbers. Together with United Group, which they are part of, they will continue to push boundaries, grow their network, work on user experience, and strive to be the best on the market. Their business goal is to become the first choice of Slovenian users who are looking for telecommunications services, the number one broadband provider and the number two mobile provider in Slovenia. They are convinced their highly motivated and skilled employees offer almost bulletproof guarantee for further success.
Taking care of employees
Since the start of the pandemic, Telemach has been focusing a lot on employees. »Together with our employees, we were well prepared for the novel way of doing business, so the transition of working practices was fast. Where possible, our employees were working from home, and we made sure all our employees who work in the field had proper protection, such as masks, disinfectants, and gloves. We also sent out a first aid kit to our employees, which contained disinfectants, masks, and vitamins,” the company says. “We did everything to make them feel good, provided them with various online seminars, sent them packages with masks and vitamins occasionally, and so on. It is why we have successfully faced all the challenges posed by the pandemic,” emphasizes Adrian Ježina.
Providing the best user experience
B2B: Telemach offers business customers seamless services such as collocation, limited and advanced service management, and cloud computing platforms since it has the most advanced data center in Slovenia. During the pandemic, they offered special packages to business customers including the packages aimed at individual activities such as bars, massage parlours, car mechanics, private health clinics, and dentists.
B2C: Since their customers were mostly working and staying at home, Telemach could offer them additional bonuses. They opened program schemes and provided more content and mobile data. They also very quickly introduced advanced customer care tools, such as a chat option on their website, voice signing, and virtual shops. These proved to be excellent examples of resolving the situation, the company states.
Solidarity
Adrian Ježina sums it up: “We were pleased to help as best we could. United Group donated USD 3m to help countries in the region, USD 500,000 of which came to Slovenia for medical supplies. Telemach also donated tablets with internet access to children and families to enable as many students as possible could have uninterrupted studying from home.”
Pandemic figures
The load on internet connections increased by as much as 40% during the pandemic. Telemach recorded a 60% increase in voice traffic on the mobile network during this period. In the autumn of 2020, the increase in internet traffic was 50%, while mobile voice traffic increased by 20%. Compared to last year, data traffic over the mobile network increased by 30% in December, while the number of SMS messages increased by 10%, and the number of MMS messages by as much as 40%.
Meet the Invincible Vault and Delve Into the Exciting Story of Slovenian Banking
editor
Jan Tomše
EXECUTIVE EDITOR
Few people know that Slovenia started developing its banking at the same time as other European countries. The 200-year history of Slovenian banking is now on display in the Bankarium museum on Čopova ulica in Ljubljana.
In mid-June, Ljubljana got a museum that deals with extremely interesting topics. Bankarium, Banking Museum of Slovenia, is located in the former banking hall of the Mestna hranilnica ljubljanska at Čopova ulica 3, Ljubljana. A visit to the museum offers a walk through 200-year history of banking in the territory of today’s Slovenia.
In the museum, which is situated in one of Ljubljana’s most famous Art Nouveau buildings, visitors learn about the five thousand year long history of banking. A presentation of the history of banking institutions and practices on our soil takes them to two hundred years of Slovenia’s banking heritage.
»Why it was us who founded the Museum of Banking? Because of our tradition based on people, banking knowledge and culture, which is more than 200 years old,« says Blaž Brodnjak, President of the Board of the NLB Institute for the Management of Cultural Heritage.
Currencies, monetary institutions, digital wallets…
Do you know when Slovenia got its first savings banks and who they were intended for? In the museum you can walk through history all the way to the advent of digital mobile wallets. You can see all the currencies valid in our territory, and get to know the key people who left their imprint in Slovenian banking.
If you are curious how bank employees used to work, you take a step behind the bank counters from different periods. There is also a rich collection of safes and savings books on display, and you can see the inside of the ATM as well.
A step inside the bank vault offers a very special experience. The massive reinforced concrete door has done its job more than well over time, as no one was able to break into the vault on Čopova. Visitors can also check their financial literacy in the museum through playing interactive games.
»Regardless of the fact that the collection was entirely financed by NLB, the museum tells a story about the history of the Slovene banking industry, it talks about the development of institutions and the development of banking practices – from the first piggy banks to the digital transformation. Bankarium is not only a museum, but also a digital centre for financial literacy. Just as this building, the Ljubljana Municipal Savings Bank, was the leader in youth and school savings 100 years ago, NLB has the leading position in knowledge, professionalism and experience, which we are happy to share. After all, financial literacy is part of our sustainable policy and strategy, it is our responsibility and our task.”
What can you get acquainted with at the Bankarium, the Banking Museum of Slovenia?
– With the development of banks, credit unions and savings banks over the last 200 years
– With 9 currencies, which we have exchanged in Slovenia since 1820 until today
– With an insight into the life and work of six renowned bankers
– With selected objects from past periods, the oldest is from 1820
– With different types of bank counters from 1905 onwards
– With the famous charity statue
– With the inside of the ATM
– With a vault that has meter-thick reinforced concrete walls
Museum shop: from board games to coins
The Bankarium also has a museum shop that offers various products related to money and banking. In the store you can buy savings banks, board games, wallets and money boxes and other Slovenian products related to money.
»Slovenes can be proud of our banking history. Few people know this, but the development of banking in Slovenia started at the same time as in other European countries. Our first monetary institution, Kranjska hranilnica (Carniola Savings Bank, founded in 1820), was, for example, only the second ever in the then Austro-Hungarian Empire. The more banking developed, the better it could support the economy and the faster the latter could grow, and with that, society also developed and progressed,« said Blaž Brodnjak, the President of the Board of the NLB Institute for the Management of Cultural Heritage, under the auspices of which the museum was established, at today’s presentation of Bankarium, the Museum of Banking in Slovenia, which presents the banking heritage in the Slovene territory from as early as 1820 to the present day.
Welcome to The Adriatic!
editor
Tine Kračun
EDITOR-IN-CHIEF
Welcome to The Adriatic
Dear readers, friends and partners. It’s been three years since we launched the Adriatic Journal, a corporate brief on geopolitics and living in Europe’s southeast region, the extended arm of the Institute for Strategic Solutions (ISR). During this time we published three annual editions of the magazine, organised several events, hosted foreign ministers from different countries, economic and finance ministers, former prime ministers and CEOs from the region’s largest corporations. We are proud to have succeeded in building a bridge between the society, politics and the business community to foster regional cooperation in lieu of economic and sustainable development.
We look forward to doing so in the future under our refreshed brand name The Adriatic. We will continue to host events, keep an online presence and publish our premium printed magazines. We have much more to talk about. We are preparing a special publication on logistics and we are already working hard on preparing our annual edition. We are partnering with regional institutions to organise events in multiple capitals in the region.
Last year has transformed our society. It changed the way we communicate and altered the way we do business. The world made a huge leap forward in several fields. We must ensure the region keeps up with the global trend. The Adriatic will keep you informed on its progress.
Keep on reading.
Tine Kračun
Editor-in-chief
The Future Used to Look Like This
Chocolat Lombart missed the mark on predicting future
editor
Jure Stojan DPhil
ASSOCIATE EDITOR AT THE ADRIATIC
‘How will our great-grand-nephews live in the year 2012?’ This was the design brief that landed, in 1912, with the renowned Parisian art printers Norgeu.
The client was the Parisian chocolate maker Lombart – at the time, chocolatiers competed not only on taste of their produce but also on the quality of collectible cards included with food packaging. This commission resulted in a set of six postcards that have since achieved anthological status in the history of advertising art – sometimes referred to as ‘chromo’ since it was printed in chromolithography, a technique invented in the 19th century. These postcards also feature in the classic reference work on the topic (mostly, a showcase of Bibliothèque Nationale’s collections) – Christophe Canto’s and Odile Faliu’s The History of the Future: Images of the 21st century (Paris, 1993).
Parallel worlds
The Chocolat Lombart cards depict an eery kind of parallel reality – what is supposed to be our contemporary life but evidently imagined in the waning years of the Belle Époque. They represent vintage steampunk, to use 21st-century keywords. All characters are dressed in the latest fashions of 1912 – an understandable artist’s choice. After all, fashion is supposed to be in touch with the future (at least this is what designers have argued for centuries). But it is not only the clothes and the grooming that make the images instantly dated (in both senses of the word). They reflect a rigid social world which is clearly structured and hierarchical. Servants bow to the whims and desires of the select few which literally hover above the masses. Ironically, these two aspects appear less anachronistic in 2021 than they did, say, in 1951 – a consequence of hipster fashion, both in apparel and facial hear, and of rising economic inequality.
Another sure giveaway is the central deceit of these images – all of them imagine how in 2012, consumers are driven by an unstoppable urge to fetch Lombart chocolates. This is, of course, blatantly untrue. Unimaginable as it might have been in 1912, neither the brand nor the company survived to see the new millennium. They disappeared in 1957 (in this case, business longevity did not equate with immortality – Lombart had claimed to have been founded in 1760).
Such details aside, two out of six predictions proved to be remarkably prescient. We really did have video calls in 2012, even though only a minority would opt to use a video projector. There really are tourist submarines touring the seas, including in the Adriatic, even though they operate at much shallower depths than imagined in 1912 and do not dock to special under-water stations. Another prediction was a near-miss – while humanity did indeed make it to the Moon in 1969, there are still no regular civil flights between Earth and its natural satellite. And interplanetary rockets decidedly look very unlike the space car imagined in the name of Chocolat Lombart. The artist most obviously failed in the prediction apparently designed to flatter the client’s ego. It almost feels petty to point out that in 2012, there were no regular deliveries of Lombart chocolates, by zeppelin, from Paris to London.
There was a prediction the artist was apparently most confident about – as implied by the fact that it is laid out over two cards. Namely, that of the flying car. Now, the flying car is a somewhat of an iconic object, existing in numerous plans, drawings, and science-fiction films and, even as working prototypes – but not (yet) in the lifestyle-defining way the artist envisioned.
To the late anthropologist David Graeber, the very absence of flying cars was damning evidence that capitalism had lost its mojo (he blamed all-pervasive bureaucratization). Incidentally, Graeber’s essay was published in 2012. But it should be noted that the flying cars he had in mind were those predicted for 2015 as recently as 1989 in the movie Back to the Future II. Many will be heartened to hear that in 2021, flying cars are once again being developed by several companies around the world.
Lessons of (failed) predictions
The futuristic prints distributed by Chocolat Lombart in 1912 are charming pieces of printed ephemera. But they are also vivid illustrations of what works – and what doesn’t – in future studies, technological predictions, and economic forecasting (the process of trying to guess the future carries many names depending on the field of study). It all follows from one central observation. Namely, that Chocolat Lombart’s year 2012 is merely a 1912 with fancy stuff attached to it.
First, while it makes sense to predict the short run by extrapolating from the most recent data points (say, the latest Paris fashions in coiffures), this yields extraordinarily twisted and distorted visions of the long run.
Second, even though the biases of extreme extrapolation may be easy to spot in its total effect (in aggregate) mere decades after the prediction was made, it is difficult to say which particular detail will turn out to be most off the mark. The sumptuous beards displayed in some images would have marked them as ridiculously out-of-date by the late 1930s. After the spread of hipster fashions of the 2010s, pre-World-War-I trends in facial hair and clothing no longer appear that anachronistic.
Third, predictions work best when consumer experience takes centre stage, and the forecaster imagines what invention could possibly bring further ease and comfort.
Fourth and last, even when making predictions about technology, leaving out the society seriously derails the forecast. Working at a time when the gap between the haves and the have-nots appeared unsurmountable, the artist could not imagine that 20-century airline industry would be based on mass mobility. Airbus’s A340-600 can carry up to 475 passengers in high-density seating. The cars imagined by Norgeu’s printers could carry at most six. One detail is especially telling – the driver of the flying limousine does not share the cabin with the exalted passengers but must freeze outside. This implies the chauffeur’s comfort was not considered part of technological progress, it was not something flying car makers were supposed to think about. (Ironically, even this appears less absurd in 2021 than it did as recently as in 2019 – having the passengers and drivers physically separate would greatly aid pandemic mobility).
THE ADRIATIC
This article was originally published in The Adriatic Journal: Strategic Foresight 2021
If you want a copy, please contact us at info@adriaticjournal.com.
A Peek Behind the Dust and Rust
Fish canneries in the Adriatic
editor
Martin Pogačar, PhD
RESEARCH FELLOW, INSTITUTE OF CULTURE AND MEMORY STUDIES
In early spring 2018, a team of three researchers travelled to Lošinj, a popular tourist island in north-eastern Adriatic. The largest town, Mali Lošinj is also the largest Adriatic island town, historically famous for its shipwrights and shipyards and captains of the high seas. The port and the island boast a rich history stretching back to ancient Roman times while more recently it was also a popular resort for the Habsburg nobility of late 19th and early 20th centuries. Throughout the 20th century, the island and the town were a site of industrialisation and deindustrialisation, and lately the dominance of tourism.
The motives for our trip were quite specific: we were eager to find out more about the history and present of Adriatic fish canneries, coded in workers’ memories. We wanted to understand the broader implications of industrialisation and deindustrialisation as told through local stories along the Adriatic eastern coast. What were the consequences of fish canning industry in north-eastern Adriatic for society, economy, environment? How was this industry intertwined with global trends? How did working in a factory shape social life and the social world, which extended beyond the factory fences, into everyday life, entertainment, leisure, and how did this industry affect relationships between men and women?
A very brief history …
Fish canning as an industrial method originated in France where one Nicolas Appert won the concours in 1812 to provide Napoleon’s army with a solution to more easily and effectively preserve and transport food on their military endeavours. By mid-1820s the industry spread from France to England, to Portugal and Spain, to the USA, the Middle East and elsewhere. It was the beginning of the first global food production industry.
Primarily a military invention, or rather innovation of an older preservation techniques, canning opened up new possibilities also for general human mobility and longer energy-autonomy, as put in practice in extreme expeditions to the poles that spiked in the latter 19th century. Canning, booming in the time of rapid industrialisation, redefined, along with the railway, where and how far a human body might be able to travel. In fact, canning had such a profound symbolic and practical effect that the first recorded music was referred to as canned music, precisely because the record was seen to preserve sound in a similar vein as canning preserved food.
As such the history of canning lends insight into the wider histories and problematics of globalisation and industrialisation of the late 19th century. For example, in 1852 the British Navy commissioned an assortment of canned food for its men. The best offer came from Romania, where an Englishman established a canning factory. The product, however, as cheap as it might have been included undercooked, rotting offal and other unwanted bits of meat. No amount of bleach, reportedly, could help get rid of the stench. Most of the remaining cans were thrown into sea and some were given to the poor.
But this was also the time of development of science and technology, and it was Pasteur who was able to scientifically explain why was it that canned food could achieve longer shelf life: sterilisation eliminated microbes and altered proteins; conserved food in oxygen-free atmosphere could thus survive almost indefinitely. Scientific and technological development also brought new materials and new methods of production; over time, the difficult to open, tinned iron cans were replaced with aluminium ones; production units that initially were mostly manually operated were gradually automated; fire and coal powered sterilisation chambers were electrified, as were cooling houses which enabled a more consistent yearly distribution of the catch, hence also work. Regardless, the tin can remained a nutritional item for the rich and the poor, an object of health debates, design and branding, an essential nutrient on school trips for some, for others a staple in military service diet. Perhaps most extreme, the tin can also made it to space with first human extra-terrestrial travels.
... and its local iteration
North-eastern Adriatic coastal and island villages and towns were home to more than 60 canneries, the first two established by Karl Warhanek, a Habsburg businessman in Rijeka and Jelsa, Hvar island, in 1861. The development of the industry was also funded by the French and Italian capital and Europe-wide export trade. On a historical map of fish canneries names such as Izola, Rovinj, Banjole in Istria, or Jelsa, Vrboska, Komiža in Dalmacija crop up, sites with extensive fishing and fish-processing traditions that provided local expertise, labour power, and access to resources. The industry was dependent on the seasons and the movements of and fluctuations in fish populations. For example, in the latter 19th century, sardines, the most popular and famed canning species, nearly ran out in the Adriatic, forcing fishermen to cruise further south, towards Italy’s Sicily and Lampedusa. Entrepreneurial Hvar fishermen established fish processing plants on these coasts, salting fish and selling it across the Mediterranean. Some, such as Vice Novak from Hvar, even moved as far as Portugal to establish several factories, contributing to the exchange of expertise and capital (Gamulin in Zgodbe iz konzerve, 2020).
Today, only a handful of factories still operate while many have closed down, at various points over the late 20th century. Prime locations, often at the outskirts of old city centres were or will be sold for luxury hotels and tourist appartements, often leaving little else than a monument to mark the presence of the factory, that speaks little of the factory life: the on-site physician and child care, culture facilities, such as cinema were far from rare, integral part of work environment ( Petrović in Zgodbe iz konzerve, 2020).
Some factories, however, such as the Slovenian cannery Delamaris from Izola (named after the Second World War, when the border between Yugoslavia and Italy was settled, after the three factories that operated in Izola before the war, De Langlade, Ampelea, and Arigoni, and the first two letters of the Italian spelling of the town, Isola) was relocated from Izola to Pivka, while the Neptun cannery from Komiža, Vis island, was relocated to mainland Serbia (Petrović; Rogelja Daf in Janko Spreizer in Zgodbe iz konzerve, 2020). As much as the arrival of canning industry affected the look of towns and changed social relationships, particularly in terms of women emancipation and autonomy, so did its departure bring deindustrialisation and, in many cases, forgetting, supplanted by sanitised, idealised images from tourist ads.
Memories and stories
The factory in Mali Lošinj, named Kvarner riba, closed in 1974 and the building today is in a state of disrepair, and a hazard to visitors. It is barely kept alive by a group of artists who have studios on the ground floor, and cats who reign supreme on the first floor, among broken rusted tins, wooden crates, yellowy paper wraps. As we ascended the stairs we were enveloped in scents and pieces of time gone by that permeates cold stone walls, reflects off the broken glass and hovering particles of dust. But decay and melancholia only speak that much.
The former workers we had the chance to speak to told stories about factory work and shared with us snippets from their lives. The words fleshed out for us the getting up very early in the morning, the gutting of fish in the cold wintery water, the irregularities of nature of work, dependant on the season and daily catch; and, later on, distribution from the cooling houses. It was not difficult to imagine a boat speeding across the bay at the break of dawn, bringing workers to the factory, taking positions at the gutting tables, at the sterilisation boiler, or in the office keeping records of the amount of tins produced, the destinations to be shipped to. The factory shipped produce to the mainland for domestic market and the Yugoslav Army, but also to Austria, France and the USA, as could be deducted from the decaying paper wraps for cans, printed in various languages, promoting the quality Yugoslav product to foreign and domestic consumers.
The quest then brought us to the nearby island of Cres and the stories of the workers of the Plavica cannery, which closed in 1996. They emphasised the social aspect of work and the entanglement of work and everyday life. The narratives of the demanding working conditions were thus counterbalanced by fonder narratives of female workers about their work during the 1980s, about the satisfaction that they could go buy their own jeans and go to the disco.
Workplace constituted a place of sociality and community. Another important feature was the perception of change after the disintegration of Yugoslavia and the privatisation or denationalisation that followed in the aftermath of the country’s demise. The introduction of free market exposed the weak postsocialist economies, the power play of political and economic interests in which many interlocutors saw the reason for personal degradation and degradation of labour at large. The comparison of the memories of the situation before and after 1991, the year Yugoslavia disintegrated, clearly outlines a change in the social meaning of work that seems to have shifted from, declaratively and practically, workers as value to workers as cost. In a way, the stinky job made for quality spare time and was also a way to impart meaning on life.
Yet, older workers’ narratives from Vela Luka, Korčula island, reveal another layer to the story and add further complexity. After the war in 1945 the newly formed country of Yugoslavia found itself in a situation with most of the pre-war industry destroyed and with vast numbers of displaced and traumatised citizens. The aftermath of the war was a time of political consolidation of the new regime and a time of renovation and construction. In such conditions, the industry, including fish factories and others, was in dire need of labour power; they thus often illegally enlisted minors, especially women, some of whom started working at the age of fourteen or sooner, and therefore missed schooling, leaving them under-educated, often barely literate. On top of that, when they retired the ‘illegal years’ would not count in the number of working years and pension calculation. Still, for many female workers this was a way to achieve personal and financial independence and control over their life that was traditionally framed by patriarchal relations. As such, intimate labour histories are often still seen as a source of pride and personal realisation, and as a lens that puts the present into a different perspective (Borovičkić and Vene in Zgodbe iz konzerve, 2020).
Another look back
As we today try to understand the past and the fate of fish factories in the Adriatic, we can see that a rich history of labour and industry is almost forgotten, overridden by tourist success stories, real estate investment, and the general unease about what to do with industrial heritage. The successors to the socialist Yugoslavia systematically and consistently fail to understand the lost opportunities of cultivating industrial heritage. What is worse, they thus amplify the dissolution of historical knowledge about Yugoslav modernisation and industrialisation, which in contemporary interpretations of the past, inflected by the ideological and political and economic distancing of post-socialist states from their pasts, is simplified and sanitised. Such interpretations tend to misread the past as an ideological autarchic monolith and refuse to apply a more granular approach to understanding the often contradictory events and processes in the past where real people also lived, with hopes, aspirations, pride and pain. The mission that brought us to Lošinj and other places in the Adriatic, then, was not only an endeavour to save the memories of the forgotten workers and their industry, but also to provide insight and a more detailed understanding of how an industry, dependent on global politics and economies developed and subsided along the Adriatic coast.
This initial leg of the journey was concluded with an edited volume Stories from the can (Zgodbe iz konzerve, Zgodovine predelave in konzerviranja rib na severo-vzhodnem Jadranu, Založba ZRC 2020).
THE ADRIATIC
This is an article from Adriatic Journal Strategic Foresight 2021
If you want a copy, please contact us at info@adriaticjournal.com.